Update: Not sure how it happened, but this is now resolved. When I logged in earlier during lunch break, I didn’t have Patron status. Once I got home from work, it was magically restored, though the ticket wasn’t updated. Something happened there, but still… this issue shouldn’t have cropped up in the first place. I’m not the only one seeing this, too.
I was going to wait to blog about my newest frustration with ArcheAge, but seeing I don’t know if this is going to be resolved quickly, I might as well blog out my annoyance.
Yesterday, my ArcheAge Patron account auto-renewed. I saw the PayPal email come through. On the Trion website, my account says I have a month’s worth of Patron time.
But when I log in, I’m no longer a Patron.
I’m not talking about the time reporting incorrectly when I log in. I’m saying, I’m completely not a Patron anymore. (Maybe they got tired of me whining about LPs?)
Lost Labor Points
To add insult to injury, AA decided to hard cap my labor in the rudest way possible. Before I realized there was an issue with my account, I put my character to sleep in the bed. This normally gives a buff that awards me with 50 labor points once a day.
However, since I had 2,829 LPs, and the cap for non-Patron is 2,000 LP, using the bed actually TOOK 829 LP from my account. That’s almost a full Worker’s Comp potion right there! 😮
Not only that, but now I’m not getting the Patron LP regen like I should… because the game no longer considers me a Patron. So I’m losing all those LPs, lost the LPs from the game resetting me to cap, and I’m losing loyalty tokens.
It’s really, really not cool.
Asking for Support
After I figured out what was going on last night, I tried to contact support through the online chat. However, the queue was over 200, and the chat was closing in an hour, so there was no chance in getting help that way.
I put in a ticket. However, the last ticket I put in was answered in about 2 weeks… and I don’t have that kind of time to wait! Taxes are due today, and tomorrow I’m heading out of town for a trip. I really don’t want to lose my land and everything I worked for because something glitched out my Patron account in the game.
So… this morning after I got to work, I was number 13 in line for the support chat. The GM was friendly and tried to do whatever it was they do when a Patron account is messed up. It took about 30 mins, and then the GM asked me to log in and out of my account to see if that fixed it.
I was at work, so I had to wait until lunch break to go home and see if it fixed it. This didn’t fix it.
So now, I’m back in the ticket system, with a ticket that’s been escalated. Which is exactly what I was trying to avoid when using the support chat. This is really not what I wanted to happen the day before a trip out of town. 🙁